FREQUENTLY ASKED QUESTIONS
How can I place an order
Bakery Concierge Hours (minimum order 6 standard / 12 mini):
Monday-Thursday 10:00a.m. to 5:00 p.m. / Friday and Saturday 10:00 a.m. to 4:00 p.m. / Sunday CLOSED
Same Day Order - Visit the location of your choice or schedule a Doordash in-store pickup or delivery!
Next Day Order - Exclusively on our website by 3:00 p.m or Doordash. (Pacific Standard Time)
Future Order - (48 hours or longer prior to pick-up/delivery) - Our website, Doordash, Order Inquiry, Text or Call Bakery Concierge.
Custom orders - (require 72-hour notice) - Order Inquiry, Text or Call Bakery Concierge.
Order for Delivery - Doordash, Order Inquiry, Text or Call Bakery Concierge. (Please choose one and allow us up to 24 hours for response)
I need to cancel my order.
You can call us or send a text message at 510.529.4488. Please include your first and last name, order number and pickup/delivery date.
*Please note that we do not allow any changes to your order less than 48 hours prior to pickup/delivery date for standard decor cupcake orders or less than 72 hours prior to pickup/delivery for custom or cake orders.
Full refund provided: More than 48 hours prior to pickup/delivery date for standard decor cupcake orders and more than 72 hours prior to pickup/delivery for custom or cake orders.
Store credit provided: Within 48 hours prior to pickup/delivery date for standard decor cupcake orders or within 72 hours prior to pickup/delivery date for cake or custom orders.
No refund provided: 24 hours or less prior to pickup/delivery date for standard decor cupcake orders or 48 hours or less prior to pickup/delivery date for cake or custom orders.
Next day orders: No changes or cancellations
Do you have other vegan or gluten-free flavors besides your flavor of the month?
Absolutely! We have additional flavors. Our vegan and gluten-free flavors that are not the current monthly flavor have a minimum of 12 standards/ 12 minis singular flavor requirement. We require 72 hours' notice for vegan or GF flavors not currently the listed as the flavor of the month.
Can I bring in my own cupcake liners or toppers?
We exclusively use our liners to protect the integrity of our product and to ensure the size and consistency of our cupcakes. We suggest cupcake wrappers to give an alternative look that can be purchased at bakery supply stores.
We welcome you to provide custom sprinkles for your order 24 hours prior to pick up. We do not accept cupcake toppers as they may prevent the proper packaging of your order. You can place your toppers once you accept and pick up your order.
Do you offer a gluten free/dairy free option? Keto option? Low sugar option? Dairy free and nut free option?
Not at this time, however our menu is constantly evolving and it’s something we might consider in the future.
Are you a nut free/ Celiac Bakery?
Please be advised that we are not an allergen-free bakery. Our cakes and cupcakes may have come into contact with dairy, almonds, eggs, wheat, cashews, peanuts, tree nuts and other potential allergens.
I have an egg allergy but can have dairy. What options are available?
We can offer any of our flavors with chocolate or vanilla cake in it from our regular menu by substituting vegan cake and pairing it with non-vegan frosting.” **Please note that the only frosting we wouldn’t be able to use for this is the Swiss meringue salted caramel buttercream that is used on the salted caramel cakes.**
Includes the following:
- Caramel Mocha Dairy, Eggs, Gluten
- Carrot Dairy, Eggs, Gluten, Walnuts
- Chocolate PB Dairy, Eggs, Gluten, Peanuts
- Choc Raspberry Dairy, Eggs, Gluten
- Chocolate Toffee Dairy, Eggs, Gluten, Almonds
- Cookies and Cream Dairy, Eggs, Gluten
- Dirty South Dairy, Eggs, Gluten, Pecans
- Double Chocolate Dairy, Eggs, Gluten
- Key Lime Pie/ Lemon Dairy, Eggs, Gluten
- Madagascar Bourbon Vanilla/ HBD Dairy, Eggs, Gluten
- Pumpkin Bourbon, Dairy, Eggs, Gluten
- Red Velvet Dairy, Eggs, Gluten
- Salted Caramel Dairy, Eggs, Gluten
- S’mores Dairy, Eggs, Gluten
- Vegan - (ALL) Almond milk, Coconut Oil, Cashew milk, Cashew butter, Tofu, Gluten
- Gluten Free Cup4Cup. (Ingredients: Cornstarch, white and brown rice flour, milk powder, tapioca flour, potato starch and xanthan gum). Dairy, Eggs